Structured training ‘in place’

A Crocels News campaign for more training of staff in hospitals at risk from abuse from members of the public has been successful.

More  than 170 people have been prosecuted for or warned about abusive behaviour towards NHS staff in Cwm Taf in just six months. There has even been as a new memorandum of understanding between the four police forces in Wales, the Crown Prosecution Service and NHS Wales will strengthen the zero tolerance approach to violence and aggression towards NHS staff. Health Minister Mark Drakeford said: “Not only does this memorandum of understanding provide a clear understanding of the respective roles, responsibilities and processes involved, but it will also help NHS staff better understand the criminal justice system and have confidence that it can deliver the right results ”

Emyr Jones, Cwm Taf Health Board’s personal safety advisor spoke to Crocels News about how the trust is now taking training of staff more seriously. “Cwm Taf Health Board has a structured, rolling programme in place to deliver violence and aggression training, including de-escalation techniques, to all our frontline staff,” he said. “This training complies with the all-Wales passport and information scheme and skills for health. We also deliver a three-hour personal safety and de-escalation training course, which is supported by breakaway break and escape techniques.
In addition to this we have developed and deliver specific training in the management of non-gratuitous violence and more recently we have developed training in the management of telephone rage.

Crocels News’s campaign to have CCTV installed in at-risk areas has also been successful. As Health Minister Mark Drakeford explains this will be fundamental to reducing harm to both staff and patients. “This agreement builds on a number of related initiatives already in place throughout Wales – such as the installation of CCTV in clinical areas, lone worker safety devices connected to police control centres and support systems for victims of violence or aggression,” he said.